Jira Service Management is purpose-built for your IT and service teams, providing them with everything they need out of the box for incident, change and problem management.

Resolve tickets quickly, orderly and effectively with your customised dashboard. Help Desk software enables support agents to provide quick and easy answers to help seekers. The right help desk software makes it simple for agents to organise, prioritise, and resolve requests so nothing falls through the cracks.

Transform IT to Collaborate Effortlessly and Deliver Faster

Deliver Exceptional IT Service - Fast

Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.

Shape Your Processes to Match the Way You Work

Start with ITIL best practices out-of-the-box and easily adapt your service management processes to match the way your teams work. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps.

Resolve Issues Quickly as an Integrated Team

Bring development, operations, and support teams together using a common platform to speed up service requests all the way through to changes and releases.

Extend Jira Service Management with Apps

An extensive marketplace of 1,000+ trusted apps. Take advantage of integrations with other Atlassian products, like Jira Software, Confluence, Opsgenie, and Statuspage, allow for a seamless experience so teams collaborate quickly and easily.

Jira Service Management

Built for both internal and external support. Employees and customers can submit help requests to your support team through a customer portal, via email, or through an embedded widget on your site. Support agents then work on these requests, tracked as issues in a queue. Enable your teams to provide support across IT, HR, legal, finance and more.


What is ITSM?

IT service management (ITSM) is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. ITSM teams oversee all kinds of workplace technology, ranging from laptops to servers, to business-critical software applications.

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