Below are the steps you need to follow to resolve issues when installing updated rich applications

Remove previous thick client installation(s)

1) Remove all the previous installations from the Add/Remove Programs function available from Start > Control Panel > Programs and Features (you can remove Prerequisites as well).

 

2) Delete the installation directory if it was not removed by the Uninstall process. Example default installation directories include:

  • C:Program FilesDassault Systemes3DExperience SolidWorks
  • C:Program FilesDassault SystemesB418
  • C:Program FilesDassault Systemes<x>418<Dxx> (with any other letter)

Note : If your installation failed, think about deleting the installation keys in the Windows registry (only after execution of the other steps!):

  • Open the registry
  • Windows Start menu > Run > “regedit”
  • At this step you are strongly invited to perform a Backup before going any further on the clean process. For that, use File / Export and save the file locally.
  • Locate the installation registry key
  • HKEY_LOCAL_MACHINE > SOFTWARE > Dassault Systèmes > V6
  • Remove the “B418” entry and all its sub-keys
  • Or Remove the « <x>418<Dxx> » in case another naming was used

  3) Remove 3DEXPERIENCE R2016x client shortcuts created on desktop, if some exist.  

Application launch and use

In the case that you experience issues while using the application, please consider the following steps:

  • Empty the working cache
  • Make sure to empty all Browser/Java cache, CATTemp and CATSettings before launching new a setup

Browser / Java Cache

Clear the Cache using the Java Control Panel available from Windows Control Panel >Java

 

For further support get in touch with us.

Previous
CATIA V5-6R2017 (V5R27): All You Need to Know!
Next
Problems Retrieving IBM License Use Management (LUM) Target ID
At TECHNIA, we pave the way for your innovation, creativity and profitability.

We combine industry-leading Product Lifecycle Management tools with specialist knowledge, so you can enjoy the journey from product concept to implementation. Our experience makes it possible to keep things simple, personal and accessible so that together we transform your vision into value.

Want to receive more content like this?
  • Related news and articles straight to your inbox
  • Hints, tips & how-tos
  • Thought leadership articles
How-to’s, hints & tips

Learn how to work better together with world-leading PLM knowledge that keeps your engineering design, simulation and manufacturing ahead of the curve.